Privacy Policy
Draft for owner and legal review
Prepared November 4, 2026. Effective date pending approval.
Who operates this service
Rapid Insights Coaching provides a membership website, educational materials and coaching. This notice covers information handled through the website. Google, Discord, Stripe, YouTube and the booking provider also process information when you use their services under their own notices.
Accounts and sign-in
When you register, we use your email address and the display name you provide. Your profile may include a picture you upload or a name or picture received from a sign-in provider. You can edit your website display name and profile picture in My Profile. Supabase Auth handles email/password sign-in, verification and password recovery. If you choose Google or Discord, the provider authenticates you and supplies account identifiers and profile information according to the permissions shown during authorization. Connecting Discord associates the verified Discord identity with your website account.
Security and service records
We use session identifiers, sign-in and verification status, security timestamps, roles, restrictions and, where enabled, multifactor authentication records to secure accounts. Cloudflare Turnstile helps protect registration and sign-in from abuse. Hosting, authentication and security providers may receive technical information such as IP address, browser information, request times and error details while delivering these services. Administrative activity records help us investigate access changes, moderation decisions and support issues.
Memberships and payments
Stripe hosts Checkout and the billing portal. You provide payment details to Stripe. The website uses Stripe customer and subscription identifiers, the selected price and plan, invoice and payment status, billing periods and cancellation information to verify access. Verified billing events update membership records and allowances. We also record complimentary grants, dates, reasons and administrative changes. Owners can review membership and revenue information to operate the service.
Coaching conversations and appointments
When you submit a coaching ticket, we store its subject, category, messages, attachments, timestamps, status and credit usage. The ticket is visible to you and authorized staff, including an assigned mentor where applicable. Include only information necessary for coaching and obtain permission before uploading another person’s information. Booking links open the Rapid Scales Marketing booking calendar hosted through GoHighLevel. Information you enter there is processed by the booking provider. We may keep appointment times, status, coaching notes and allowance reservations to manage coaching, rescheduling and support.
Reviews, suggestions and Discord publication
Reviews are attributed to the member. Published reviews can display your website display name, rating, text and optional photo. Published suggestions can display their title, category, description, status and optional photo. Eligible published submissions are sent to the corresponding Discord channel, where named posts may include your profile picture or linked Discord attribution. Anonymous suggestions display as Anonymous Member. The site still retains the account association for ownership, deletion and moderation. Text or photos you supply can identify you even when the anonymous option is selected. Edits or removal may update the synchronized Discord post. Other people may already have saved or shared a copy.
Learning activity and preferences
The service stores saved tips, videos and resources, recorded content reads, notification preferences and account settings to provide your library and dashboard. When a YouTube thumbnail or embedded player loads, your browser contacts YouTube or its image servers, which can receive connection and browser information. Opening external resources or Discord support links takes you to the relevant provider.
Cookies, browser storage and analytics
The website uses browser storage and session tokens to keep you signed in, complete login and recovery flows, restore the intended page and remember interface choices. Providers used for security, payments, bookings and video delivery may use their own cookies or similar technology. Blocking necessary storage can prevent sign-in or payment flows from working. Owner dashboards report account activity, membership and billing metrics. If you select “Include this browser in anonymous visitor counts,” the website stores your choice and a random daily browser token locally. While the site is visible and recently used, it sends the token with an activity signal roughly every 45 seconds. Tabs share the token. The counter stores the day, token and most recent signal. Owners see aggregate counts for the last minute and the current day in Central Time. Clear the checkbox to stop future signals and remove the local sampling token. Previous daily entries are cleared during later sampling once they are outside the active window. The feature skips browsers indicating Do Not Track or Global Privacy Control. Hosting and database providers may still process normal connection information.
How we use and share information
We use information to deliver requested features, verify permissions, account for coaching credits, communicate service notices, moderate community content, maintain billing records and investigate abuse or errors. Supabase provides authentication, database and file storage. Resend delivers account emails. Stripe handles billing, and hosting and security providers deliver and protect the website. Google and Discord handle optional sign-in. Discord also receives eligible community posts. Access by coaches and administrators depends on their duties. Information may also be disclosed when required by law or reasonably necessary to protect the service and its users.
Retention and deletion
Different records serve different purposes. You can manage saved items and use available deletion controls on your own reviews and suggestions. Removing visible content does not necessarily remove accounting records, credit-usage records, audit logs, backups or copies held by others. We may retain records needed to operate the account, address disputes, prevent abuse or meet legal obligations. A request to delete an account and a request to stop subscription renewal are separate actions. Check Membership & Billing for your subscription status.
Privacy choices and requests
You may request access, correction or deletion and ask about other rights available where you live. Depending on applicable law, those may include portability, restriction, objection or a complaint to a supervisory authority. We may need to verify your identity before acting and may retain information where a legal exception applies. The existing General & Technical Support channel can route a private request to the team. Please do not post sensitive identifiers, passwords or payment details in a public channel. A direct privacy contact for people without Discord must be confirmed before this draft takes effect.
Security and international processing
The website uses server-side access checks, restricted file access and owner multifactor checks for protected management functions. No online service can guarantee complete security. Providers may process information outside the place where you live. Applicable transfer safeguards, operator details and any region-specific legal bases must be confirmed for the final notice.
Children and updates
If you are a parent or guardian who believes a child supplied information without appropriate permission, contact the team to request review. The operator must confirm the intended minimum age and any parental consent process before launch. A revised notice will identify its effective date. Material changes may require additional notice or consent depending on the change and applicable law.